Tag Archives: Fiasco

Cosport fiasco continues

London 2012, , ,

How can one company get it so wrong?  I didn’t think the Cosport Fiasco could continue in too many more ways, but apparently it can!

For those poor people who they couldn’t deliver too, today was the first day that people could go to their ‘will call’ pick up centre and it looks like they’ve completely underestimated how many people would turn up on the first day and don’t have the tickets to hand.  People are reporting (already) having to queue for ages to get into the centre, and even when inside the tickets are ‘upstairs’ and they need to wait for them.  Some people are still waiting in the ‘holding’ area a couple of hours later – ridiculous!  Hope this isn’t the same with Sportsworld pickup on Wednesday…

In addition, I’ve had an email today asking me to confirm that my ticket order was received – isn’t that what the FedEx tracking was for???  I guess it could also be because they don’t know whether they’ve sent the right tickets given the (non existent) checks they seem to be applying to orders…

I’m still a bit nervous about having got sponsor tickets from them too, event though they shouldn’t have sold those. I’ve checked on Twitter  (via @pearcesport whos a very useful source of info – follow him!) and apparently although Locog are aware, consumers who have bought in good faith will not be affected and the tickets are still valid.  I should hope so too at £150+handling+exchange rate a ticket!!!

Cosport – a company that I will definitely not be dealing with again if I can help it and who I hope are investigated fully by the IOC.  Poor poor organisation and customer service!

Cosport Olympic Ticket Fiasco

London 2012, , , ,

Its beginning to look like one of the multi-country ticket agencies for the London 2012 Olympics has messed up quite badly in a number of ways, and as some of my most expensive tickets are coming from there I’m quite nervous!  The company Cosport (and its sister company Jet Set Sports) are responsible for American, Australian and Austrian sales (amongst others), and as an EU citizen I took advantage of the Austrian sales to buy some Olympic tickets from them for Canoe Slalom and Closing Ceremony – neither of them being cheap tickets.

This was back in July last year, and I was very happy to have got hold of them and patiently waited whilst Locog started sending out tickets, and other EU distributors sent theres out or said how you could get hold of them (i.e. pick up only in London for Sportsworld), and then finally there was news that Cosport would be sending out via FedEx and we should wait for tracking information.  Eventually I got mine, and thats when things started to look a bit odd for me.

Even though I received a shipment notification email from FedEx dated the 9th July, it was from Jet Set Sports (which is the american branch of the company but hey maybe they are sending all their tickets from there) it said anticipated shipping date 7th July – how can they anticipate to ship before they’ve received the notification that theres a package for them to deliver?  Still it said delivery was 10th July so I thought ok, it must all be ok.

10th July came and went with no tickets or update, and by the morning of the 11th the tracking site no longer had a delivery date on it so I started to get quite worried.  The email from Cosport saying that deliveries were being organised said to contact via email on the 11th if no delivery information had been sent so I thought I would contact them to ask what was going on.  One email duly sent, but no acknowledgement or reply.

By the evening I took to twitter to see if anyone else was having problems and to my dismay not only were other people having delivery problems like mine some people weren’t getting all their tickets or had tickets that weren’t even together!  So now I not only don’t know if I’m even going to get my tickets, or if me and my other half will even be sitting together at the closing ceremony – how rubbish is that?!!!!  Also, some people have reported that even though they are EU citizens they are getting tickets that are allocated to American or Australian Olympic sites – surely that wasn’t allowed?

So this morning (the 12th), I’ve still not had a reply from Cosport so I’ve contacted FedEx via their website to ask what is going on.  Unlike Cosport, I’ve had an immediate copy of what I sent to my email address as well as an automated reply saying it was being sent to the relevant person so now its just waiting for America to wake up and go to work so I can find out what is going on I guess.

I don’t like the uncertainty, especially as the tickets weren’t cheap, and I don’t like the fact that Cosport aren’t very good at responding to an email address they told us to use so I can’t even tell if this is going to be resolved.  Its only just over 2 weeks to the games – come on people sort yourselves out!