Its beginning to look like one of the multi-country ticket agencies for the London 2012 Olympics has messed up quite badly in a number of ways, and as some of my most expensive tickets are coming from there I’m quite nervous!  The company Cosport (and its sister company Jet Set Sports) are responsible for American, Australian and Austrian sales (amongst others), and as an EU citizen I took advantage of the Austrian sales to buy some Olympic tickets from them for Canoe Slalom and Closing Ceremony – neither of them being cheap tickets.

This was back in July last year, and I was very happy to have got hold of them and patiently waited whilst Locog started sending out tickets, and other EU distributors sent theres out or said how you could get hold of them (i.e. pick up only in London for Sportsworld), and then finally there was news that Cosport would be sending out via FedEx and we should wait for tracking information.  Eventually I got mine, and thats when things started to look a bit odd for me.

Even though I received a shipment notification email from FedEx dated the 9th July, it was from Jet Set Sports (which is the american branch of the company but hey maybe they are sending all their tickets from there) it said anticipated shipping date 7th July – how can they anticipate to ship before they’ve received the notification that theres a package for them to deliver?  Still it said delivery was 10th July so I thought ok, it must all be ok.

10th July came and went with no tickets or update, and by the morning of the 11th the tracking site no longer had a delivery date on it so I started to get quite worried.  The email from Cosport saying that deliveries were being organised said to contact via email on the 11th if no delivery information had been sent so I thought I would contact them to ask what was going on.  One email duly sent, but no acknowledgement or reply.

By the evening I took to twitter to see if anyone else was having problems and to my dismay not only were other people having delivery problems like mine some people weren’t getting all their tickets or had tickets that weren’t even together!  So now I not only don’t know if I’m even going to get my tickets, or if me and my other half will even be sitting together at the closing ceremony – how rubbish is that?!!!!  Also, some people have reported that even though they are EU citizens they are getting tickets that are allocated to American or Australian Olympic sites – surely that wasn’t allowed?

So this morning (the 12th), I’ve still not had a reply from Cosport so I’ve contacted FedEx via their website to ask what is going on.  Unlike Cosport, I’ve had an immediate copy of what I sent to my email address as well as an automated reply saying it was being sent to the relevant person so now its just waiting for America to wake up and go to work so I can find out what is going on I guess.

I don’t like the uncertainty, especially as the tickets weren’t cheap, and I don’t like the fact that Cosport aren’t very good at responding to an email address they told us to use so I can’t even tell if this is going to be resolved.  Its only just over 2 weeks to the games – come on people sort yourselves out!