Tag Archives: cosport

Sportsworld Collection a breeze

London 2012, , ,

So after all the Cosport problems with collection, I was very nervous that today would be the same as Sportsworld collection began especially as that was the only way you could get tickets from them.

I couldn’t have been more wrong, and I’m very happy about it!

My Other Half arrived and there were 4 people being served and only her in the queue.  However she didn’t have long to wait as someone came down to serve as well and dealt with her straight away.  All tickets were in packs ready for people to collect, and after ID had been seen the agent ran through all the tickets one by one to confirm they were correct even confirming the seats were together.  All this with no fuss, and in an airconditioned office.

Within minutes she was out and ringing me to let me know that tickets were in hand – fantastic!  See Cosport its not that hard to do!!!!

Cosport fiasco continues

London 2012, , ,

How can one company get it so wrong?  I didn’t think the Cosport Fiasco could continue in too many more ways, but apparently it can!

For those poor people who they couldn’t deliver too, today was the first day that people could go to their ‘will call’ pick up centre and it looks like they’ve completely underestimated how many people would turn up on the first day and don’t have the tickets to hand.  People are reporting (already) having to queue for ages to get into the centre, and even when inside the tickets are ‘upstairs’ and they need to wait for them.  Some people are still waiting in the ‘holding’ area a couple of hours later – ridiculous!  Hope this isn’t the same with Sportsworld pickup on Wednesday…

In addition, I’ve had an email today asking me to confirm that my ticket order was received – isn’t that what the FedEx tracking was for???  I guess it could also be because they don’t know whether they’ve sent the right tickets given the (non existent) checks they seem to be applying to orders…

I’m still a bit nervous about having got sponsor tickets from them too, event though they shouldn’t have sold those. I’ve checked on Twitter  (via @pearcesport whos a very useful source of info – follow him!) and apparently although Locog are aware, consumers who have bought in good faith will not be affected and the tickets are still valid.  I should hope so too at £150+handling+exchange rate a ticket!!!

Cosport – a company that I will definitely not be dealing with again if I can help it and who I hope are investigated fully by the IOC.  Poor poor organisation and customer service!

They’re here, They’re here!

London 2012, ,

Finally my Cosport tickets have arrived!  I’ve been tracking them via FedEx since Thursday and then this morning I noticed they were out for delivery.  Just before I came to work there was a FedEx guy outside my block of flats giving directions to someone and then he wandered off!  After a slightly mad dash around the development to find him (he was still trying to help the lost student as it turned out) I got my package.

After all the problems that I’d heard about, I did open it slightly concerned about what I would find.  Luckily for me I have all the tickets that I bought and they are EVEN TOGETHER so I won’t have to wave to my other half from across the stadium for the closing ceremony!  There are also Travelcards but no Spectator Guides, but I can live with that!  My closing ceremony tickets are from Norway (at least its EU!) but my Canoe Slalom ones are hospitality ones – naughty Cosport!

So I at least can breathe a huge sigh of relief that these tickets have arrived and they are pretty much ok.  For all those who have seats not together, haven’t arrived at all, or incomplete orders I feel for you and hope you get it sorted before the Games!

Cosport ticket update!

London 2012, ,

So after my earlier vent, I kept checking my emails and tracking and eventually had an email from Fedex to say that I needed to contact their UK office.  Fine, so I rang them up only to find that they had been given the wrong flat number (great!) and that they had not picked up the package so I needed to contact Cosport.  Having not had a reply to my original email, I figured all I could do was to ring them which unfortunately meant calling internationally to the US.

Luckily Planet Talk gave me a much cheaper than BT to do this so I by dialling a different number before the international number and on my third attempt (first the number didn’t work, then I waited over 10 minutes on hold and had an urgent phone call I had to deal with) I finally managed to speak to someone.  Basically their story was that they created the shipping label before doing final checks and realised that the order was incomplete and therefore the package was pulled before it could be picked up.  A simple email to me would have cleared all that up when it was realised but that seems to have not even occurred to them!  They got the final shipment from Locog yesterday (apparently) and said that they should be shipped out by close of business Friday and I should have them by Monday.

I mentioned about the address being wrong and Mike from Cosport said he was going to go over and get another shipping label put on the package, or at least that ‘he would try’ and get it pulled and another label created.  Surely if it hasn’t been sent out yet that should be possible right?

Having been out for the evening and feeling slightly less anxious about it, I got back to discover a new shipping notification notice and this time the package HAS BEEN PICKED UP!  Woo hoo!!!  Now we’ll just have to see if they deliver it to the right address, and then whether my tickets are even next to each other…

Cosport Olympic Ticket Fiasco

London 2012, , , ,

Its beginning to look like one of the multi-country ticket agencies for the London 2012 Olympics has messed up quite badly in a number of ways, and as some of my most expensive tickets are coming from there I’m quite nervous!  The company Cosport (and its sister company Jet Set Sports) are responsible for American, Australian and Austrian sales (amongst others), and as an EU citizen I took advantage of the Austrian sales to buy some Olympic tickets from them for Canoe Slalom and Closing Ceremony – neither of them being cheap tickets.

This was back in July last year, and I was very happy to have got hold of them and patiently waited whilst Locog started sending out tickets, and other EU distributors sent theres out or said how you could get hold of them (i.e. pick up only in London for Sportsworld), and then finally there was news that Cosport would be sending out via FedEx and we should wait for tracking information.  Eventually I got mine, and thats when things started to look a bit odd for me.

Even though I received a shipment notification email from FedEx dated the 9th July, it was from Jet Set Sports (which is the american branch of the company but hey maybe they are sending all their tickets from there) it said anticipated shipping date 7th July – how can they anticipate to ship before they’ve received the notification that theres a package for them to deliver?  Still it said delivery was 10th July so I thought ok, it must all be ok.

10th July came and went with no tickets or update, and by the morning of the 11th the tracking site no longer had a delivery date on it so I started to get quite worried.  The email from Cosport saying that deliveries were being organised said to contact via email on the 11th if no delivery information had been sent so I thought I would contact them to ask what was going on.  One email duly sent, but no acknowledgement or reply.

By the evening I took to twitter to see if anyone else was having problems and to my dismay not only were other people having delivery problems like mine some people weren’t getting all their tickets or had tickets that weren’t even together!  So now I not only don’t know if I’m even going to get my tickets, or if me and my other half will even be sitting together at the closing ceremony – how rubbish is that?!!!!  Also, some people have reported that even though they are EU citizens they are getting tickets that are allocated to American or Australian Olympic sites – surely that wasn’t allowed?

So this morning (the 12th), I’ve still not had a reply from Cosport so I’ve contacted FedEx via their website to ask what is going on.  Unlike Cosport, I’ve had an immediate copy of what I sent to my email address as well as an automated reply saying it was being sent to the relevant person so now its just waiting for America to wake up and go to work so I can find out what is going on I guess.

I don’t like the uncertainty, especially as the tickets weren’t cheap, and I don’t like the fact that Cosport aren’t very good at responding to an email address they told us to use so I can’t even tell if this is going to be resolved.  Its only just over 2 weeks to the games – come on people sort yourselves out!

Cosport tickets are on their way!

London 2012, ,

Some of my most expensive tickets for the Olympics are coming from Cosport (the EU seller for Austria), and they were supposed to start sending out their tickets last week so I’ve been getting a bit nervous.  Thankfully today I received an email to say that a shipping request had been sent to FedEx which is what they are using to send the tickets so I presume that is them.  Not totally sure though as the sender is apparently JetSet Sports Holdings and also although the notification was sent first thing this morning FedEx don’t seem to have picked up the package yet – very bizarre!

Unfortunately I won’t be in to receive the tickets so I might have to wait until the end of the week to find out for sure – I’ll be a bit nervous until I actually have them in my hand!