So after my earlier vent, I kept checking my emails and tracking and eventually had an email from Fedex to say that I needed to contact their UK office. Fine, so I rang them up only to find that they had been given the wrong flat number (great!) and that they had not picked up the package so I needed to contact Cosport. Having not had a reply to my original email, I figured all I could do was to ring them which unfortunately meant calling internationally to the US.
Luckily Planet Talk gave me a much cheaper than BT to do this so I by dialling a different number before the international number and on my third attempt (first the number didn’t work, then I waited over 10 minutes on hold and had an urgent phone call I had to deal with) I finally managed to speak to someone. Basically their story was that they created the shipping label before doing final checks and realised that the order was incomplete and therefore the package was pulled before it could be picked up. A simple email to me would have cleared all that up when it was realised but that seems to have not even occurred to them! They got the final shipment from Locog yesterday (apparently) and said that they should be shipped out by close of business Friday and I should have them by Monday.
I mentioned about the address being wrong and Mike from Cosport said he was going to go over and get another shipping label put on the package, or at least that ‘he would try’ and get it pulled and another label created. Surely if it hasn’t been sent out yet that should be possible right?
Having been out for the evening and feeling slightly less anxious about it, I got back to discover a new shipping notification notice and this time the package HAS BEEN PICKED UP! Woo hoo!!! Now we’ll just have to see if they deliver it to the right address, and then whether my tickets are even next to each other…